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Product Name [Pre-order] Cookie Run: Together Mug Set
Price $29.14
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[Pre-order] CookieRun Together Mug Set


Please Read Before Purchase 
If you purchase multiple items along with the Together Mug Set,
your order will be bundled together and shipped on Jan. 7, 2021. If you want your orders to be shipped quickly, we advice purchasing the items separately. Please keep the shipping schedule in mind when making this purchase.
We thank you in advance for your patience.


This is a limited edition item and will not be re-stocked after it has sold out.
Orders will be shipped sequentially. Large order quantities may result in 5 extra working days to be processed.
As this product is sold as a set, exchanges and/or refunds or only applicable for defective items.

Pre-Order Discount
Pre-Order Duration: Dec. 23, 2020, 17:00 - Jan. 7, 2021, 23:59 (GMT+9) Discount: 15% off Delivery: Sequential delivery starting on Jan. 7, 2021 and onward


COOKIE RUN: TOGETHER MUG SET Cocoa and Mint Choco Cookie Mug Set Cocoa and Mint Choco Cookie flying away happily together! Just look at those adorable smiles on the inside of the mug. Spend the winter sipping away on your favorite winter drink with your Together Mug Set! The mugs are slightly smaller than regular-sized mugs. But they're the perfect size for sipping on cocoa or coffee! A set of 2 mugs that you can share with your loved one! Comes in a luxurious, special-edition packaging, making it a lovely option as a gift. Contains: Mugs x2 (230ml) Gift Box x1 (185x90x110mm)



The image above is a representaiton and is designed to help you understand the color,
characteristics, and nature of the product and may differ slightly from the actual received product. Depending on the color, resolution, and settings of your monitor, the actual product may vary slightly in color. Figures displayed in the image are not include in the Together Mug Set.


Product NameCookie Run: Together Mug Set
MaterialCeramic
Size

185 x 90 x 110mm(Package), 230ml(Mug) 

Country of OriginSouth Korea
SellerDevsisters Inc.  
Caution Before Use

- Please wash the mugs thoroughly in running water before use.

- Unsuitable for use in microwaves, ovens, dishwashers, dish dryers, etc. - The product may crack, shatter, or break under strong pressure or impact. - Do not wash with bleach or chlorine-based detergents. - Use a soft scrubber to avoid damaging the artwork and surfaces of the mugs. - Do not use in an oven or any other form or method that may result in rapid and extreme temperature changes. - We advise against directly pouring boiling water or drinks to ensure longevity and avoid cracks/breaks.

Exchange and Return

- Please note that exchanges and/or refunds are only possible for new, unused items.

Open packages or broken items are not grounds for exchanges and/or refunds. - Please note that in cases of exchanges and/or refunds due to a simple change of mind,

the customer must pay for the return shipment. - Due to the nature of the product, there may be minute scratches, air bubbles, or uneven surfaces due to the manufacturing process. Please note that such reasons are not grounds for exchanges and/or refunds.


Payment

We accept the following forms of payment:
 - Credit Card
 - Visa
 - MasterCard
 - American Express
 - Discover
 - PayPal

Shipping

  • Shipping Method : Selected by customer
  • Shipping Area : A Region.
  • Shipping Cost : International Shipping Fee
  • Shipping Time : 5 - 30 days
  • Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

1. Requirements
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if :
 you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
 the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
  the ordered item is out of stock.

2) We accept return(s) if:
   -you receive a product different from your order; or
   -you receive a defective product.

* Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

* Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
* Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
* Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:
   - you are returning the items just because you changed your mind (on size, color, etc.)
   - you are returning shoes, bags, or any other accessories
   -the products are damaged due to your mishandling
   -your return request is not approved by our staff

The following items are not considered defective:
  • * Items that are originally manufactured without tags or labels
  • * Items with creases that may have been made while shipping
  • * Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

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